Job Vacancies at The Enugu Electricity Distribution…
The Enugu Electricity Distribution Company (EEDC)
Enugu
12 days ago
Full-time
Job Vacancies at The Enugu Electricity Distribution Company, Qualified candidates should Apply. Click for more Jobs at The EEDC We are recruiting to fill the positions below: Job Vacancies at The Enugu Electricity Distribution Company (EEDC) Job Title: Head, Revenue Collection Group Location: EEDC Corporate Headquarters, Enugu Job Type: Full Time Responsibilities • Monitors and supervises RCG Managers • Manages gangs composition for effective coverage • Ensures electronic tracking of RCG gang activities/productivity • Ensures prompt deployment of tasks on the CDMS app • Tender periodic reports to COO/Executive Management on RCG performance Qualifications and Experience • B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc. • Minimum of 10 years’ marketing/commercial work experience. • Experience in the power sector, although not a prerequisite, may be an advantage. • Professional qualification in marketing, management, etc., will also be an advantage. • Understanding of business management, strategies, and operations. • Decision-making and teamwork skills. • Experience in managing service delivery. • Experience in people management. • Highly motivated and entrepreneurial professional. • Analytical skill • Ability to lead and drive performance • Result-driven Generic Skills / Abilities: • Supervisory/leadership skills. • Decision-making and prioritization skills. • Negotiation & conflict handling. • Analysis & problem-solving skills. • Ability to multi-task. Method of Application Interested and qualified candidates should: Click here to apply online Job Title: Unit Head (Key Customer Group) Location: Corporate Headquarters, Enugu Job Type: Full Time Job Summary • Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts. Key Task • Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network. • Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO. • High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers. • Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements. • Ensure and maintain customer data and proper reporting. Key Responsibilities • Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region. • Performance monitoring of KCG staff and Technician in the DISCO. • Maintain MD customer data and assets (document information etc. • Ensure proper Energy auditing and accounting on MD customer’s operational performance. • Acting as MD customer relationship management subject expert on field work methods, standards, and codes. • Ensure that all meters deployed are to approve standards. • Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO. • Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO. • Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO. • Any other function may be assigned by the CCO. Reporting Relationships: • Direct Reports: CCO • Supervises: All KCG staff within the Company • Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians • External Relationships: Customers, Vendors, etc. Qualifications and Experience • HND / B.Sc / B.Eng in Electrical / Electronic Engineering. • Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector. • Officer 1 and above • Professional certification [NSE, COREN] confers an advantage. • Previous experience in Supervisory role is a MUST. Competence Requirements: • Good communication and reporting skills. • Good knowledge of the electricity supply chain value system. • Strong attention to details. • Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection. • Integrity and professionalism. • Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets • Excellent knowledge of technical/non-technical loss detection & prevention principles. Generic Skills/Abilities: • Supervisory/leadership skills. • Decision making and prioritization skills. • Negotiation & conflict handling. • Analysis & problem-solving skills. • Ability to multi-task. Method of Application Interested and qualified candidates should: Click here to apply online Job Title: Head, Commercial Locations: EEDC Business Areas (Particularly Anambra, Ebonyi & Abia) Job Type: Full Time Job Field: Supervision of Commercial and basic Technical staff of the region Slot: 2 Openings Responsibilities • Oversee all Commercial activities in the Region • Liaise with the RRG in all the Districts in the Region to ensure debt reduction • Formulation of suitable budgeting controls and Monitoring SLA’s & KPI’s for DBM’s, DCM’s, Feeder Managers, Marketers, Operation Technicians and other Units under the Commercial Department. • Ensuring adherence to payment agreements, delivery of LORs and follow-ups for the payments. • Reviewing and ensuring data flow at CHQ to various departments such as billing, BIU, communication, legal, security, metering and operations. • Ensuring manpower in the field is enabled to face challenges by guiding, grooming, developing and supporting them as and when required, i.e. staff productivity. • Creating and submitting the periodic management report such as Customer Alignment data as required, e.g. Suspended account reactivation, HNP, etc. • Ensuring manpower adequacy and target delivery • Creating business continuity plans. Community Relations: • Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities. • Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies. • Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs. Customer Service: • Work with District Business Managers, District Commercial Managers, Feeder Managers, Customer Service Officers, Operations and other regional staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers. Health & Safety: • Lead the promotion of a “Safety Above All” culture in the region. • Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills. • Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations. Technical Services: • Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work. Qualifications • B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc. • Minimum of 10 years’ marketing/commercial work experience. • Experience in the power sector, although not a prerequisite, may be an advantage. • Professional qualification in marketing, management etc. will also be an advantage. • Understanding of business management, strategies, and operations. • Decision-making and teamwork skills. • Experience in managing service delivery. • Experience in people management. • Highly motivated and entrepreneurial professional. • Analytical skill • Ability to lead and drive performance • Result driven. Method of Application Interested and qualified candidates should: Click here to apply online Job Title: Head, Revenue Recovery Group Location: EEDC Corporate Headquarters, Enugu Job Type: Full Time Responsibilities • Ensure collection of arrears (excluding the current arrears up to 3 billing cycles) from the customers who have defaulted and have not paid their arrears. • Carry Out disconnections of Electricity Supply, ensuring Effective Disconnection in case the arrears are not paid by the customers. • Work closely with the Billing team & BI Unit for updated and escalated arrears list of defaulting customers. • Ensure that an age analysis of arrears is done regularly, and efforts are directed to collect arrears for high revenue customers and liquidate arrears in a manner that they do not result into bad debts. • Supervise all teams of the department and ensure positive performance. • Carryout any other task as may be assigned by the Chief Operating Officer (COO) and the Deputy Managing Director (DMD). Qualifications and Experience • B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc. • Minimum of 10 years’ marketing/commercial work experience. • Experience in the power sector, although not a prerequisite, may be an advantage. • Professional qualification in marketing, management, etc. will also be an advantage. • Understanding of business management, strategies and operations. • Decision-making and teamwork skills. • Experience in managing service delivery. • Experience in people management. • Highly motivated and entrepreneurial professional. • Analytical skill. • Ability to lead and drive performance. • Result driven. Generic Skills/Abilities: • Supervisory/leadership skills. • Decision making and prioritization skills. • Negotiation & conflict handling. • Analysis & problem-solving skills. • Ability to multi-task. Method of Application Interested and qualified candidates should: